Brompton Carpet Cleaners Service Terms and Conditions

These Service Terms and Conditions set out the basis on which Brompton Carpet Cleaners provides domestic and commercial cleaning services. By making a booking, confirming an appointment, or allowing our technicians to commence work, the customer agrees to these terms. They are intended to clarify expectations, protect both parties, and ensure that each carpet cleaning service is delivered in a safe, professional, and orderly manner. These terms apply to all standard carpet cleaning, upholstery cleaning, rug treatment, stain removal, and related services supplied by us unless a separate written agreement states otherwise.

For the purposes of these terms, “we”, “us”, and “our” refer to Brompton Carpet Cleaners, and “you” or “the customer” refers to the person or business requesting the service. The terms apply whether the booking is made on behalf of a household, landlord, tenant, office, or other premises. Where the customer is booking on behalf of another person, the customer confirms that they have authority to do so and that the occupier accepts the conditions set out here. These terms should be read carefully before any appointment is confirmed.

We reserve the right to update, amend, or replace these terms from time to time. Any revised terms will apply to future bookings only unless otherwise agreed in writing. Continued use of our carpet cleaning services after a change has been published will indicate acceptance of the updated version for subsequent work. Nothing in these terms affects your statutory rights under UK consumer law.

Booking Process

Bookings may be requested by phone, email, online form, or any other method we make available from time to time. A booking is not final until it has been acknowledged and accepted by us. When requesting a service, you must provide accurate information, including the type and quantity of items to be cleaned, access arrangements, parking restrictions if any, and any known stains, damage, or treatment history. This helps us determine the suitability of the service and the time required to complete the work.

We may provide an estimated price before attendance, but such estimates are based on the information supplied by you and on visible or stated conditions only. If the actual condition of carpets, rugs, or upholstery differs from the description given at booking, we may adjust the time, method, or price accordingly. In some cases, we may refuse or reschedule the work if the premises are unsafe, unsuitable, or materially different from the details originally provided.

Appointment Confirmation and Access

Once a booking has been accepted, we may issue a confirmation containing the date, approximate arrival window, and service details. You are responsible for ensuring that access is available at the agreed time. If we are unable to gain access, or if the work cannot proceed because the premises are not ready, we may charge a call-out fee or a reasonable cancellation fee to cover our lost time and costs.

It is your responsibility to remove fragile items, valuables, small personal belongings, and any objects that may obstruct the work area. We may move lightweight items where appropriate, but we are not obliged to move heavy furniture, electrical equipment, or items that could be damaged by relocation. Where furniture must be moved, this will be done only where it is reasonably safe and practical to do so.

If parking, loading, or building access requires permits or permissions, these must be arranged by you unless we expressly agree otherwise. Delays caused by restricted access, waiting time, or incorrect information may lead to additional charges. The Brompton carpet cleaners team will always aim to work efficiently, but any delay beyond our control may affect the timing and scope of the appointment.

Prices may be quoted as fixed rates, from prices, hourly charges, or based on the size and condition of the items to be cleaned. Unless otherwise stated, all quotations are valid for a limited period and may be withdrawn or amended before booking is confirmed. Prices may change where the customer requests additional services, where the actual labour required is greater than expected, or where extra materials are necessary to complete the work properly.

Payment is due in accordance with the method and timing agreed at booking. We may request a deposit, full prepayment, or payment upon completion depending on the nature of the service and the level of advance scheduling involved. Unless explicitly stated otherwise, all invoices must be paid in full on the same day the service is completed. We may accept cash, bank transfer, card payment, or other methods we choose to offer.

Where payment is not made on time, we reserve the right to charge reasonable administrative costs and interest where permitted by law. Late or non-payment may also result in recovery action, and you may be liable for costs incurred in pursuing outstanding sums. Title to any goods, materials, or accessories supplied by us remains with us until payment has been received in full.

Cancellations and Rescheduling

You may cancel or reschedule a booking by giving reasonable notice. Because each appointment reserves technician time, equipment, and planning resources, short-notice cancellations can create avoidable losses. If you cancel too close to the scheduled time, or if we arrive but are unable to carry out the service due to matters within your control, we may charge a cancellation fee or a partial service fee. The amount will be fair and proportionate to the time and cost incurred.

If you wish to amend the booking, we will do our best to accommodate the change, subject to availability. However, changes to the service scope, address, access conditions, or schedule may affect the price and may require the appointment to be moved. We are not liable for any inconvenience caused by a necessary rescheduling where the change is required for safety, operational, or logistical reasons.

We may cancel or postpone an appointment if there are circumstances beyond our reasonable control, including severe weather, transport disruption, illness, equipment failure, or any event that makes performance impractical or unsafe. In such circumstances, we will seek to offer an alternative date. Where a refund is due for prepaid services not yet delivered, it will be processed within a reasonable time.

Our technicians will use appropriate professional methods and products selected according to the type of carpet, fabric, stain, and surface condition. However, cleaning outcomes can vary depending on material age, wear, previous treatments, colourfastness, and underlying contamination. Some stains, odours, or marks may be reduced rather than removed completely. This is not a fault in the service if reasonable care and skill have been applied.

You must tell us before the work begins about any known damage, shrinkage risk, delicate fibres, loose stitching, colour bleeding, water sensitivity, or previous repairs. If this information is withheld, we are not responsible for resulting deterioration. We may refuse to treat items that appear too fragile, contaminated, or unsuitable for professional cleaning. In some cases, we may recommend a limited test area before proceeding.

We ask that you keep children and pets away from the work area during treatment and while carpets or fabrics are drying. Where specialist cleaning agents, water extraction, or moving equipment is being used, safe working space is essential. You agree to follow any reasonable aftercare advice given by our technician, including drying times, ventilation, and temporary restrictions on use of the cleaned area.

Liability and Limitations

We will exercise reasonable care and skill in providing every cleaning service. If we fail to do so, and this causes a direct loss, our liability will be limited to the amount paid for the specific service in question, except where the law says otherwise. We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for any other matter that cannot lawfully be excluded under UK law.

We are not responsible for pre-existing defects, hidden damage, inherent weakness in materials, gradual wear and tear, or deterioration caused by age, poor maintenance, or unsuitable previous cleaning. We will not be liable for indirect or consequential losses such as loss of profit, loss of business, missed appointments, or inconvenience, unless such loss is directly caused by our negligence and cannot legally be excluded.

Where a customer requests a particular stain treatment, chemical, or cleaning method against our advice, any resulting change in appearance, texture, or integrity is at the customer’s risk to the extent permitted by law. We may also decline to proceed if we believe the requested approach could cause damage or produce an unsafe condition. The customer accepts that some carpets and fabrics have characteristics that limit the degree of restoration achievable.

In carrying out our work, we may generate waste such as used cloths, packaging, wastewater, removed debris, and contaminated disposable materials. We will handle waste in accordance with applicable UK waste regulations and environmental obligations. Where waste requires special disposal, we will manage it responsibly and may charge accordingly if the service involves collection, transport, or disposal beyond standard cleaning operations.

You must inform us if the premises contain hazardous materials, biological contamination, mould, asbestos suspicion, chemical residues, or any other substance requiring specialist handling. We are not licensed to deal with regulated hazardous waste unless this is expressly agreed and lawfully arranged. If such material is discovered unexpectedly, we may suspend the service immediately and request further instructions or specialist assistance.

Any wastewater produced during extraction or cleaning will be disposed of in a lawful and appropriate manner. You must ensure that drains, sinks, and access points used in connection with the service are suitable for this purpose. We are not responsible for drainage problems, blocked systems, or contamination arising from pre-existing conditions unless directly caused by our negligence.

If you believe there has been a problem with the service, you should notify us within a reasonable time after completion, giving us the opportunity to inspect the issue and consider a remedy. Claims made long after the work has been completed may be difficult to assess fairly because conditions can change through normal use, drying, or external influences.

If we accept that the service fell below the standard reasonably expected, our preferred remedy may include a re-clean, partial refund, or another proportionate solution. The exact remedy will depend on the circumstances, the nature of the complaint, and whether the issue can be corrected. Nothing in this section affects your statutory rights as a consumer, where applicable.

Before raising a claim, you should take reasonable steps to preserve the condition of the affected area and avoid further treatment that could affect assessment. We may request photographs, product labels, or other relevant information. Failure to allow us a fair chance to inspect and resolve the concern may reduce the remedies available.

The contract between you and Brompton Carpet Cleaners is formed only in relation to the specific services booked and confirmed. No employee or representative has authority to make promises that conflict with these terms unless confirmed in writing by an authorised person. If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue in full force.

These terms are governed by and interpreted in accordance with the laws of England and Wales, and any dispute arising from or connected with the services will be subject to the exclusive jurisdiction of the courts of England and Wales. This does not prevent either party from seeking informal resolution first, where appropriate, before commencing formal proceedings.

The headings used in this document are provided for convenience only and do not affect interpretation. Failure by us to enforce any right or provision on one occasion does not mean that we waive that right or provision for the future. These terms, together with any written quotation or booking confirmation, form the entire agreement for the relevant Brompton Carpet Cleaners service unless expressly varied in writing.

Final Paragraph

The customer acknowledges that by proceeding with a booking they have read, understood, and agreed to these Service Terms and Conditions for Brompton Carpet Cleaners. These terms are designed to provide a clear and fair framework for the delivery of professional carpet cleaning services while protecting the interests of both the customer and the business. They ensure that bookings, payments, cancellations, liability, waste handling, and governing law are handled in a consistent and lawful way.