Terms and Conditions for Brompton Carpet Cleaners
These Terms and Conditions govern the provision of cleaning services by Brompton Carpet Cleaners to residential and commercial customers. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm, or company who makes a booking for services with Brompton Carpet Cleaners.
Company means Brompton Carpet Cleaners and any authorised representatives or subcontractors.
Services means carpet cleaning, upholstery cleaning, rug cleaning, stain removal, and any other related cleaning services provided by the Company.
Premises means the property or properties where the Services are to be carried out.
Technician means the individual cleaner or team assigned by the Company to carry out the Services.
Agreement means the contract between the Customer and the Company that incorporates these Terms and Conditions.
2. Scope of Services
The Company provides professional carpet and related cleaning services within its operational service area in the United Kingdom. Services are available to domestic and commercial Customers and may include standard carpet cleaning, deep cleaning, stain treatment, deodorising, and similar services as agreed at the time of booking.
The specific scope of work, including areas to be cleaned, type of treatment and any additional tasks, will be confirmed at the time of booking or upon arrival at the Premises following an initial assessment by the Technician.
3. Booking Process
Bookings may be made by the Customer through the Companys accepted communication channels. By requesting a booking, the Customer confirms that they are legally capable of entering into a binding contract and are at least 18 years of age.
The Customer must provide accurate information regarding the type of property, size and number of rooms or areas to be cleaned, the condition of the carpets or fabrics, access details, parking availability and any special requirements. The Company reserves the right to adjust the quoted price or decline the booking if the information supplied is inaccurate or incomplete.
A booking is confirmed only when the Company has expressly accepted it. Acceptance may be communicated verbally or in writing. The Company may, at its discretion, require a deposit or pre-authorisation to secure the booking.
The Customer is responsible for ensuring that they or an authorised adult are present at the Premises at the agreed time to provide access and confirm the work to be undertaken, unless otherwise agreed in advance.
4. Pricing and Quotations
Prices for Services may be provided as a fixed quotation based on the information supplied by the Customer or as an estimate subject to a site assessment. All prices are stated in pounds sterling and are exclusive or inclusive of applicable taxes as specified at the time of quotation.
Quotations are provided in good faith based on the description given by the Customer. The Company reserves the right to amend a quotation on site if the Premises or items to be cleaned differ materially from the description provided, or if additional work is requested. Any changes to price will be explained to the Customer before work proceeds.
Promotional offers, discounts or vouchers are subject to specific terms and may be withdrawn or amended by the Company at any time. Only one discount or promotion may be applied per booking unless expressly stated otherwise.
5. Payments
Payment for Services is due in accordance with the payment terms communicated at the time of booking. Unless otherwise agreed, payment is due on completion of the Services at the Premises.
The Company accepts the payment methods notified to the Customer at the time of booking. The Customer agrees to ensure that sufficient funds or credit are available to cover the full cost of the Services.
For commercial Customers or larger jobs, the Company may require a deposit, interim payments or payment in advance. The Company may also agree alternative invoicing arrangements at its discretion. Invoices are payable by the due date specified on the invoice.
If payment is not received on the due date, the Company reserves the right to charge interest on the overdue amount at the applicable statutory rate and to recover any reasonable costs incurred in pursuing payment, including debt recovery and legal costs.
6. Cancellations, Rescheduling and Access
The Customer may cancel or reschedule a booking by giving the Company reasonable notice through an accepted communication method. The specific notice period and any applicable charges will be explained at the time of booking and may vary depending on the type and size of the job.
Where the Customer cancels or reschedules a booking without the minimum required notice, the Company may charge a cancellation fee. This may be a fixed amount or a percentage of the agreed price to cover the cost of allocated time and resources.
If the Technician attends the Premises and is unable to gain access, or if the Premises are not in a suitable condition for work to proceed, the visit may be treated as a late cancellation and a charge may apply. It is the Customers responsibility to ensure that access and safe working conditions are available at the agreed time.
The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to staff illness, severe weather conditions, equipment failure or safety concerns at the Premises. In such cases, the Company will seek to offer an alternative appointment and will not be liable for any consequential loss.
7. Customer Obligations
The Customer agrees to provide a safe and suitable environment for the Technician to perform the Services. This includes ensuring that:
All fragile, breakable, or valuable items are removed from the areas to be cleaned.
Pets and young children are kept away from the work areas and equipment during and immediately after cleaning.
Any known hazards at the Premises, such as loose floor coverings, electrical issues or previous water damage, are disclosed to the Company before work begins.
Parking or suitable loading access is available where reasonably possible. Any parking charges or restrictions should be communicated in advance and may be added to the final invoice if incurred by the Technician.
The Customer is responsible for ensuring that any furniture or items that must be moved for the cleaning to take place are moved safely, unless the Company has expressly agreed to move them. If the Company assists in moving items, this is done at the Customers risk and the Company does not accept liability for any resulting damage unless caused by proven negligence.
8. Service Standards and Limitations
The Company will provide the Services with reasonable skill and care and in accordance with industry practices for carpet and upholstery cleaning. However, the Customer acknowledges that:
Results may vary depending on the age, condition and type of carpets or fabrics, nature of stains, previous cleaning products used and other factors beyond the Companys control.
Stain removal cannot be guaranteed. Some stains may be permanent and certain odours may persist despite appropriate treatment.
Shrinkage, discoloration or other reactions can occasionally occur where carpets or fabrics are unstable, have been previously damaged, have incompatible dyes or backing, or have been previously cleaned with unsuitable chemicals. The Company will take reasonable care but cannot be held responsible for such inherent material issues.
The Customer should avoid walking on cleaned carpets or using treated upholstery until fully dry. The Company will provide guidance on approximate drying times, which may vary depending on ventilation, temperature and material type.
9. Waste Handling and Regulations
The Company will handle and dispose of any waste arising directly from the Services in compliance with applicable UK waste and environmental regulations. This may include the safe handling and removal of soiled water, cleaning residues and consumables used during the work.
The Customer agrees not to request or require the Company to dispose of waste in a manner that is unlawful or contrary to local environmental regulations. If the Services generate waste that is classified as hazardous or requires special handling, the Company may make additional charges or decline to handle such waste if it falls outside its standard service capability.
The Customer remains responsible for the disposal of any general household or commercial waste, clutter or items not directly associated with the cleaning process unless the Company has expressly agreed in advance to provide an additional waste removal service.
10. Liability and Insurance
The Company maintains appropriate liability insurance for the Services it provides. Details of insurance cover are available on request.
The Company will not be liable for any loss or damage that is not foreseeable, for any loss of profit, business interruption or loss of business opportunity, or for any indirect or consequential loss arising from the provision of the Services.
The Companys total liability to the Customer in respect of any claim arising out of or in connection with the Agreement, whether in contract, tort including negligence or otherwise, shall be limited to the total price paid or payable for the specific Services giving rise to the claim, except where such limitation is not permitted by law.
Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which it would be unlawful to limit or exclude liability.
The Customer must notify the Company as soon as reasonably practicable of any alleged damage, loss or issue with the Services. The Company reserves the right to inspect and, where appropriate, attempt to remedy any problem before any further action is taken.
11. Complaints and Claims
If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Technician on site where possible, or contact the Company within a reasonable period after completion of the work. The Company will investigate the complaint and may request supporting information or an opportunity to revisit the Premises.
Where a complaint is justified, the Company may, at its discretion, offer to re-clean affected areas, provide a partial refund, or make another appropriate gesture of goodwill. This shall be the Customers sole and exclusive remedy unless otherwise required by applicable law.
12. Keys and Security
If the Customer provides keys or access codes to the Company, these will be used only for the purpose of providing the Services and will be stored and handled with reasonable care. The Customer is responsible for ensuring that any keys supplied are clearly labelled and do not show the address of the Premises.
The Company will not be liable for any loss arising from the provision of keys or access codes unless caused by proven negligence. The Customer should check that all windows and doors are secured once the Services are completed.
13. Force Majeure
The Company shall not be liable for any failure or delay in performing its obligations under the Agreement where such failure or delay results from events, circumstances or causes beyond its reasonable control, including but not limited to acts of God, extreme weather, strikes, lockouts, industrial disputes, pandemics, public health restrictions, acts of government or utility failures.
14. Data Protection and Privacy
The Company will collect and process personal information about the Customer only as necessary to arrange and deliver the Services, manage accounts, handle payments and comply with legal obligations. Personal information will be handled in accordance with applicable UK data protection laws.
The Customer is responsible for ensuring that any personal information provided is accurate and up to date. The Company will not share personal data with third parties except where necessary to provide the Services, process payments, comply with the law or where the Customer has given consent.
15. Variations to Terms
The Company may amend or update these Terms and Conditions from time to time to reflect changes in law, industry practice or the nature of the Services offered. The version in force at the time of the Customers booking will apply to that specific Agreement.
Any changes that materially affect the Customers rights will, where reasonably possible, be communicated or made available before they take effect for future bookings.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any Agreement between the Customer and the Company, shall be governed by and construed in accordance with the laws of England and Wales.
Any dispute arising out of or in connection with these Terms and Conditions or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory rights that a consumer Customer may have to bring a claim in the courts of their place of residence.
17. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
18. Entire Agreement
These Terms and Conditions, together with any written confirmation of booking and any agreed variations, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any previous understandings, agreements or representations, whether oral or written.
By booking Services with Brompton Carpet Cleaners, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.